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Temporary Complaint Officer Complaint Officer - Temporary Role Responsibilities: Deliver efficient resolutions and next steps for customers, demonstrating sophisticated influencing and negotiation skills. Be responsive to changing customer needs, showing empathy during challenging conversations. Handle situations involving hate crime, domestic abuse, trauma, complex financial issues, and other complex experiences. Commit to developing expertise in critical specialist areas. Be prepared to take on new areas as customer demand and business needs evolve. Effectively communicate the business'... more ->