Who are Diligenta?

Diligenta' s vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity

As a result of internal promotions, we are offering the opportunity to join our Operations/Technical Centre as a Risk Events Manager.

You will be playing a key part in the management of business incidents, by highlighting issues, and managing the process improvement and customer solution. This role will involve working with various Stakeholders including Business representatives, tracking actions, and completing root cause analysis.

This is an excellent opportunity for someone that is motivated and has good process management skills.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Car Allowance
• Private Healthcare
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits.

You'll be:

• Collaborating and chairing meetings with various stakeholders including business representatives and Lloyds Banking Group
• Producing Management Information to be shared with senior Diligenta colleagues
• Analysing error trends, providing feedback, and implementing improvement activity to reduce defects by initiating process changes and/or providing technical training
• Acting as a Subject Matter Expert for projects affecting BaNCs ensuring work undertaken is technically compliant and that risks are identified
• Actively involved in the oversight process for the Incident process, to ensure high quality and consistency of Incident Managers

You should apply:

• Have experience working within Life and Pensions
• Have previous platform experience using BaNCS
• Own exceptional communication skills, including ability to influence decisions
• Possess compliance and legislative awareness
• Can present information in a clear, logical, and concise manner